I'll do it right here. Questioning of site moderation should always always always be done privately. It is totally inappropriate to start and contribute to threads raising hell about the moderation, especially since the site doesn't belong to you. The people complaining about this are the same ones that were making this place horribly painful. For example, were you hear the night Ghemminger posted fifty threads about how drunk he was in the Ron Paul News and Discussion forum? Or the time Utah Apoc. started a thread to tell everyone he was going to work to make sure Ron Paul lost the election because he got in a fight with his Meetup group leaders? Or Revolution9's long string of nonsense? Are you sure you want to be associated with these guys?
I don't know that
"questioning of moderation" is particularly pointful anyways. I do think constructive criticism and sharing ideas are, and I think that's best done in public. Let's face it - we've got some folks here with lots of personality, as it were. That's not necessarily bad, it just means there're going to be conflicts. Dealing with them in a way that leaves those folks feeling like you give a damn will relax the mood and quell the conflict - dealing with them in such a way that makes them feel like you don't really care at all will heighten the conflict. Most people just want to be heard out, have things explained to them rationally, and come away with at least the sense that you gave a crap about their opinion, even if you still disagree in the end.
Those who continue to push conflicts after all that's been done are a whole other class of individuals, but that's neither here nor there.
Here are a few tips for folks to consider.
1> Be polite in public. Make people feel like you're listening to them, and respond in such a way that explains your points of view as well. Keep it public unless it gets out of hand to the point that uninvolved parties are inviting themselves into the discussion, or it's otherwise wasting peoples' time who aren't involved. If possible, avoid annoying mods/admins with interpersonal issues.
2> If it gets to a certain point, take it private. Maintain decorum anyway.
3> Don't blow people off when they make points. If they simply refuse to see your point of view and agree to disagree, simply state that you appreciate their viewpoint but cannot agree at this time. Make it clear that continuing the argument past a certain point won't be useful, but do so in a way that's polite and respectful.
4> Hold yourself to a higher standard than the person you're dealing with. This doesn't mean you have to maintain some ultra-super-Ghandi persona if they're being an outright asshat - just try and stay a step or two above where they are. When they start airing the dirty laundry in public in an attempt to garner support, you'll be glad you did.
5> Weigh people as individuals. Gauge the sum of a person's contributions to determine their intent. If more of their contributions have been negative than positive, they are probably simply a negative person (or you've created a negative atmosphere... seen that happen, too.) If they have little or no positive contributions despite a growing pile of negative, don't be afraid to simply get rid of them. Banning negative people early has an overall positive impact. Leaving them to fester will drag down others around them, as well.
6> Don't allow personal bias to creep into things. Don't allow people you don't like to become the victim of regular trolling just because you don't like them. Prosecute any negativity with equal zeal.
7> Always be honest to an absolute degree. Some people will appreciate it, others will loathe it, but at the end of the day, none of them will be able to call bullshit on you for it.
8> Respect peoples' privacy. Don't drag disputes that were being handled in private back out into the open, and admonish/punish others who choose to do so. Interpersonal issues need not drag in others. Even good people are up for some conflict every now and then, and you can end up with otherwise good people jumping into bad situations.
9> Try not to let folks feel ignored. Feeling ignored leads people to feeling frustrated, and frustrated people do stupid, harmful things.
10> Don't be too ambiguous with the rules. Those charged with enforcing them need clear guidelines as to what is desired by ownership. When your mods are not in clear agreement over actions, you are probably too ambiguous!
11> Don't be too stringent with the rules. People should apply common sense to their behavior. People who lack common sense are trouble-makers and ought be weeded out. When your users try to use your rules against you in violation of good sense and courtesy, you are probably too stringent!
12> COMMON SENSE FTMFW, GUYS.
Take care.
