Why not provide us with an executive summary of the most important parts?
Here's some summaries copied from the document:
In a Nutshell Fundamental Techniques In Handling People
• Principle 1 - Don't criticize, condemn or complain.
• Principle 2 - Give honest and sincere appreciation.
• Principle 3 - Arouse in the other person an eager want.
In a Nutshell - Six Ways To Make People Like You
• Principle 1 - Become genuinely interested in other people.
• Principle 2 - Smile.
• Principle 3 - Remember that a person's name is to that person the sweetest and most important sound in any language.
• Principle 4 - Be a good listener. Encourage others to talk about themselves.
• Principle 5 - Talk in terms of the other person's interests.
• Principle 6 - Make the other person feel important-and do it sincerely.
In A Nutshell - Win People To Your Way Of Thinking
• Principle 1 - The only way to get the best of an argument is to avoid it.
• Principle 2 - Show respect for the other person's opinions. Never say, "You're wrong."
• Principle 3 - If you are wrong, admit it quickly and emphatically.
• Principle 4 - Begin in a friendly way.
• Principle 5 - Get the other person saying "yes, yes" immediately.
• Principle 6 - Let the other person do a great deal of the talking.
• Principle 7 - Let the other person feel that the idea is his or hers.
• Principle 8 - Try honestly to see things from the other person's point of view.
• Principle 9 - Be sympathetic with the other person's ideas and desires.
• Principle 10 - Appeal to the nobler motives.
• Principle 11 - Dramatize your ideas.
• Principle 12 - Throw down a challenge.
