MoneyWhereMyMouthIs2
Member
- Joined
- Nov 30, 2007
- Messages
- 6,011
My wife's clothing store did ok based solely upon her ability to sell and her passion. She had a couch and coffee and cookies in her shop to make people feel welcome and give it that boutique atmosphere. She was providing a service. Sure it was retail, but the money she made was based solely upon her abilities.
We had a temp girl work there and sit behind the desk. She never made a sale (or she did and we suspect she was stealing from us). I filled in a few days and I hardly ever sold squat and everyone was always asking to see my wife.
She sounds like a relationship seller. Some people are just naturals. I must have read 20-30 books about selling and I understand quite a lot about it, yet I'm still not better than a natural. When you have a natural seller that understands the psychological mechanisms (I know an ENTJ like that), they'll always find something they can sell in any reasonably free market. Even in the worst of circumstances, they'll come out best. If that was your wife's boutique you talked about closing, I hope you guys try something else. Lots of successful people strike out several times before they hit some homers. I have a giant list of strike outs. I also have a list of abandonments or things on hold because things that were working took me in a different direction. More profit = more devoted effort. (considering immediate needs and short/long term guesses.)
I pretty much did the same, though not at 50% more. There's a lot that can be gained by being a good employer, and doing things like sending Christmas & Birthday gifts goes a long way to building that relationship. I always viewed my employees similar to how I would view a customer - they were providing me with a service and I was compensating them for that service. In many ways, I needed them more than they needed me, since jobs were plenty in those days. So by paying them a buck an hour more than the rest of the places did (keep in mind minimum wage was 1 to 4 bucks an hour during most of my years in business), tossing them a small gift on special occasions and having an end of the season party with open bar and lots of food kept my people happy which made life a whole lot easier when it came time to staff my businesses the following year.
This particular person with the pay philosophy was in the construction sector, or maybe you'd call it renovation. His employees would have probably preferred a crack or meth party. lol. (which he did not provide, of course.) The business also hinged on his ability to sell his company's capabilities to large clients. (which he was real good at, apparently.)
I like your philosophy regarding treating employees as customers. It makes sense, especially in certain environments. They're "paying you" their labor, loyalty, time, etc.