Dear Mr. xxx
Thank you for contacting Verizon Wireless through our website. My name
is Ashley, and I regret to learn that you were offended by seeing our
commercial after viewing a program on CNN that you found distasteful.
Verizon Wireless is always looking for ways to enhance our
advertisements to better meet the needs of our customers. Your comments have been
forwarded to our Marketing department for review and consideration. Your
feedback provides us with the perfect opportunity to hear exactly what
you think, and often leads to improvements you will see in the future.
It was certainly not our intent to reflect a negative image with our
advertisement.
We appreciate your loyalty to our wireless products and services, and
we are committed to resolving your concerns.
Thank you for using Verizon Wireless. Should you have additional
questions or concerns, please reply to this e-mail.
Sincerely,
Ashley
Verizon Wireless
Customer Service